Use the user panel to report account, subscription, connection and billing issues. Details and updates stay in one ticket, making it easier to continue troubleshooting.
Use tickets to check subscription status, report issues after payment, troubleshoot client connections or request a refund. Sign in to the user panel and describe the issue. If you already have a related ticket, add the details there.
Tickets are handled in order. We may ask for more information to verify an order or troubleshoot a route. No fixed response time is published; check your ticket for replies and progress.
No support email address has been published. For account or order issues, use a ticket. Do not send payment records or account details to email addresses not confirmed by VPNXN.
Support is not currently available by email, and no email response time is provided.
No Telegram support account or group has been published. Submit a ticket for connection or subscription issues so the full context is available.
Support is not currently available through Telegram, and no response time is provided for this channel.
Provide the details relevant to your issue. Describe what you expected to happen, then explain what actually happened. Avoid reporting only that something “doesn’t work.”
If you’re new, follow the setup guide to import your subscription. For connection issues, see the help center. Learn about route types and protocols in the technical reference. Check the pricing page for plan prices and data allowances.
If the issue persists, include the steps you’ve tried and their results in your ticket. This helps identify whether the problem is with importing a subscription, device settings or the route.