Service Scope
VPNXN provides subscriptions to international routes and support for client connections for cross-border access and network acceleration. Coverage includes 100+ countries and 240+ routes. Supported platforms include Windows, macOS, iOS, Android, and Linux. The routes available to you are listed in the user panel. Coverage does not guarantee connectivity from every location or network.
A subscription provides network connectivity only. It does not grant permission to use third-party websites, apps, or content. Eligibility, regional rules, and fees for target platforms are determined by those platforms. Get client software and subscription details through the user panel.
Accounts and Subscriptions
You can create an account with a username and password; no email address is required. Keep your login credentials and subscription link secure. If either is exposed, change your password, reset your subscription link, and check your client configuration promptly. Accounts and subscriptions are for the account holder’s own use. Reselling, renting, or sharing a subscription with others is prohibited.
There is no limit on the number of devices connected at the same time. This applies to the account holder’s own devices and does not authorize distributing the service to others. Monthly subscription data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and do not expire or reset monthly. Check the plan type, data allowance, and price before use.
Acceptable Use
You must comply with the laws and regulations where you are located and in any region involved in your use of the service, as well as the terms of use of target websites. You may not use the service for fraud, unauthorized access to other people’s systems, distributing malicious software, intellectual property infringement, or other unlawful activity.
Do not misuse credentials, attack service infrastructure, maliciously consume network resources, or disrupt other users’ connections. An unlimited device count does not permit abuse of shared resources. If VPNXN suspects unusual activity, it may review account and subscription information as necessary. Any handling of that information follows the Privacy Policy and the service’s no-logs policy.
Availability and Limits of Liability
Connection performance depends on your local network, carrier routing, exit route status, and target platform policies. Maintenance, upstream outages, or events beyond our control may interrupt connections or lead to route changes. VPNXN does not guarantee a particular speed or latency, uninterrupted access to third-party platforms, or how a platform will determine your region.
If you experience a problem, try another route and submit a support ticket with your device platform, route name, and error message. Do not include your password or full subscription link. VPNXN will provide reasonable troubleshooting assistance. Nothing in these terms excludes liability where required by law or affects your statutory consumer rights.
Refund Policy
You may request a full refund for any reason within 30 days of your first payment. Sign in to the user panel and submit your request through the support ticket portal, with order details we can use to verify the purchase. You do not need to explain your experience or report a fault. Order verification confirms who made the payment and is not an additional refund requirement.
We’ll communicate refund updates through the support ticket. Processing time depends on the payment provider; these terms do not guarantee a specific time for funds to arrive. Payment methods: Alipay / WeChat Pay / USDT. For disputes raised after the application period above, submit a support ticket with the relevant details. We’ll review them under applicable law and the order record.
Account Termination and Changes to These Terms
If credentials are stolen or a subscription is resold or shared, or if the service is used unlawfully or its infrastructure is attacked, VPNXN may restrict connections, suspend the subscription, or terminate the account based on the level of risk. You may contest a decision by submitting a support ticket. Any action must be based on verifiable facts, and account termination does not automatically remove any refund rights you may have under applicable law.
When service rules change, VPNXN will update this page and the month shown under “Last updated.” Changes affecting material benefits of paid subscriptions will be announced in the user panel and will not retroactively reduce benefits already expressly promised. If you disagree with a change, you can stop using the service and find out how to proceed on our Support page.